If you’ve encrypted your device, you’ll need your BitLocker key to reset your PC. You suspect your device has been infectedĬlick one of the recovery options below and follow the steps to try to get things working again. Your PC isn't working well and you recently installed an app Go back to your previous version of Windows You want to reinstall your previous operating system Use a recovery drive to restore or recover your PC Your PC won't start and you've created a recovery drive Use installation media to restore your PC Your PC won't start and you haven't created a recovery drive Use installation media to reinstall Windows 11 Your PC won't start, you haven't created a recovery drive, and resetting your PC didn't work Your PC isn’t working well and it’s been a while since you installed an app or changed system settings Your PC isn't working well and you recently installed an update This can take several hours, depending on the amount of user and OS data on the drive.If you're having problems with your PC, the following table can help you decide which recovery option to use. If using BitLocker in software encryption mode on the source system, a decryption process will be required to turn off BitLocker. If the source disk has been encrypted using the software encryption in Bitlocker, first ensure that BitLocker is turned off before initiating the image clone to a Crucial SED. The target drive may function, but this is not considered a valid process and it might cause latent performance problems. When an eDrive-activated SSD is cloned, these special partitions might not be properly copied to the target drive. Because Crucial SEDs support eDrive, activating BitLocker creates special partitions, which are required to put the eDrive features in effect. Note:In the BIOS boot priority settings, the system must be set to boot to your SSD first, you cannot have USB or CD options before it. After the OS is installed, proceed to the Enable BitLocker section. No special steps are needed for this function follow the normal OS installation process described by Microsoft. BitLocker versions in the Windows 8.x and 10 Enterprise and Professional editions support hardware encryption on SEDs. The most straightforward method of implementing hardware encryption is to perform a clean, new installation of the operating system. Windows 8 and Windows 10 drives will come configured as a Basic disk with GPT partition layout, which is required to use hardware encryption. Basic Disk: Dynamic disks are not supported by BitLocker.This partition is used for authentication purposes and is required for encryption to work. This secondary unencrypted partition need to be at least 1.5GB in size. Two partitions (one not encrypted): The SSD must have two partitions (drives with Windows installed generally do anyway) and the main partition to be encrypted must be NTFS.Contact your system manufacture for help with these settings. CSM (compatibility support mode) needs to be disabled as well. We recommend putting the system in UEFI-only mode before installing the Crucial SED. Any “compatibility” or “legacy” boot mode must be disabled.
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